Terms of Service

StaffPortal is owned and operated by Underline LLC ("Underline LLC," "StaffPortal," "we," or "us"). References to StaffPortal in these Terms mean Underline LLC, and these Terms are an agreement between you and Underline LLC.

By creating an account, accessing a workspace, purchasing a subscription, or otherwise using StaffPortal, you agree to these Terms.

1. The Service

StaffPortal provides organizations with tools for managing staff, workspace communications, policies, announcements, permissions, records, workflows, and related administrative functions.

Features may vary by subscription plan, configuration, account type, or deployment.

StaffPortal may modify, improve, replace, or discontinue features from time to time.

2. Customer Accounts

Organizations using StaffPortal are responsible for:

• Providing accurate account and billing information
• Managing authorized users
• Assigning appropriate roles and permissions
• Protecting administrative credentials
• Removing access when users should no longer have access
• Ensuring their use of StaffPortal complies with applicable law and internal policies

Workspace owners and administrators control access to their organization.

Users must not share credentials or knowingly permit unauthorized access to an account.

3. Customer Data

Customers retain ownership of the data and content they submit to StaffPortal.

Customers grant StaffPortal a limited right to host, process, transmit, copy, display, and otherwise use Customer Data solely as necessary to provide, secure, maintain, support, and improve the service and to comply with applicable legal obligations.

Customers are responsible for ensuring that they have the rights and permissions necessary to submit Customer Data to StaffPortal.

StaffPortal does not acquire ownership of Customer Data merely by providing the service.

4. Administrative Access

StaffPortal personnel may access Customer Data only where reasonably necessary for:

• Customer support
• Security investigation
• Abuse prevention
• Legal or compliance obligations
• Service reliability
• Operational continuity
• Maintenance or troubleshooting

Administrative access may be logged and subject to internal controls.

5. Acceptable Use

Customers and users may not use StaffPortal to:

• Store, transmit, or distribute unlawful material
• Violate the rights of another person or organization
• Attempt unauthorized access to accounts, systems, or data
• Bypass authentication, permissions, or technical controls
• Probe, scan, or test platform vulnerabilities without authorization
• Interfere with platform availability or performance
• Introduce malware or malicious code
• Abuse invitation, authentication, messaging, or account recovery systems
• Send spam or deceptive communications
• Use the service in a manner that materially harms StaffPortal or other customers
• Reverse engineer the service except where such restrictions are prohibited by law

StaffPortal may investigate suspected violations of these requirements.

6. Subscriptions, Billing, and Taxes

Certain StaffPortal features require a paid subscription.

Pricing, billing intervals, usage limits, seat allowances, storage limits, and other plan terms are presented during purchase or in an applicable order form.

Unless otherwise stated:

• Subscription charges are billed in advance
• Fees are non-refundable except where required by law or expressly agreed otherwise
• Customers are responsible for applicable taxes
• StaffPortal may change pricing for future billing periods with reasonable notice

Failure to pay amounts when due may result in restriction, suspension, or termination of the service.

7. Trials and Promotional Access

StaffPortal may offer free trials, credits, discounts, or promotional plans.

Promotional access may be limited in duration, features, storage, seats, or usage.

StaffPortal may modify or discontinue promotional offerings at any time unless otherwise agreed in writing.

8. Suspension and Termination

StaffPortal may suspend, freeze, restrict, or terminate access where reasonably necessary because of:

• Non-payment
• Security threats
• Fraud
• Abuse
• Illegal activity
• Violations of these Terms
• Risk to other customers or the platform
• Legal obligations
• Operational emergencies

Where practical, StaffPortal may provide notice and an opportunity to resolve the issue before terminating an account.

Customers may cancel their service according to the terms of their subscription or applicable commercial agreement.

9. Data Following Termination

Following termination or expiration of a workspace, StaffPortal may disable access to Customer Data.

Where available under the applicable plan or agreement, customers may request export of certain Customer Data before deletion.

StaffPortal may retain information for a limited period where necessary for backups, fraud prevention, security, dispute resolution, legal compliance, or enforcement of these Terms.

Additional retention or deletion obligations may be described in the Privacy Policy or Data Processing Agreement.

10. Security

StaffPortal uses reasonable technical and organizational measures designed to protect the confidentiality, integrity, and availability of the service and Customer Data.

Customers remain responsible for maintaining appropriate access controls, account security, endpoint security, and internal procedures.

No internet-based service can guarantee uninterrupted operation or absolute security.

11. Availability and Maintenance

StaffPortal aims to provide reliable service but does not guarantee uninterrupted or error-free availability unless an applicable written agreement expressly provides a service level commitment.

The service may occasionally be unavailable because of:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Security incidents
• Third-party service outages
• Events beyond StaffPortal's reasonable control

StaffPortal may perform maintenance or updates as necessary to maintain platform security and reliability.

12. Third-Party Services

StaffPortal may integrate with or rely upon third-party products and services.

StaffPortal is not responsible for third-party services that are outside its reasonable control.

Use of third-party services may be subject to separate terms and privacy policies.

13. Intellectual Property

StaffPortal and its licensors retain all rights, title, and interest in the StaffPortal platform, software, branding, documentation, designs, systems, and related intellectual property.

Except for the limited right to use the service under these Terms, no intellectual property rights are transferred to customers or users.

Feedback provided regarding StaffPortal may be used to improve the platform without restriction or compensation, provided it does not include Customer Confidential Information.

14. Confidentiality

Each party may receive non-public information from the other in connection with the service.

The receiving party must use reasonable measures to protect confidential information and may use it only for purposes related to the business relationship.

Confidentiality obligations do not apply to information that:

• Becomes public through no fault of the receiving party
• Was already lawfully known
• Is independently developed
• Is lawfully obtained from another source
• Must be disclosed by law

15. Disclaimers

To the maximum extent permitted by law, StaffPortal is provided on an "as is" and "as available" basis.

StaffPortal disclaims warranties that are not expressly stated in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

StaffPortal does not guarantee that every feature will be uninterrupted, error-free, or suitable for every customer workflow.

16. Limitation of Liability

To the maximum extent permitted by law, StaffPortal and its affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the service.

Unless otherwise stated in a separate written agreement, StaffPortal's aggregate liability arising out of or relating to the service will not exceed the amounts paid by the customer to StaffPortal during the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not permit certain liability limitations, so portions of this section may not apply in all cases.

17. Indemnification

To the extent permitted by law, customers agree to indemnify and defend StaffPortal against third-party claims arising from:

• Customer Data
• Customer misuse of the service
• Violation of these Terms
• Violation of applicable law
• Violation of another party's rights

Any separate commercial agreement may modify these obligations.

18. Compliance With Laws

Customers are responsible for using StaffPortal in compliance with applicable laws and regulations, including employment, privacy, data protection, communications, records, and workplace requirements applicable to their organization.

StaffPortal does not provide legal, employment, tax, or regulatory advice.

19. Changes to the Service or Terms

StaffPortal may update these Terms periodically.

When material changes are made, StaffPortal may provide notice through the platform, email, website, or another reasonable method.

The updated effective date will be displayed at the top of these Terms.

Continued use of StaffPortal after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

20. Governing Law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the jurisdiction in which the entity operating StaffPortal is organized, without regard to conflict-of-law principles.

Any dispute venue or arbitration requirements should be set out in the applicable commercial agreement or order form.

21. Additional Commercial Terms

Enterprise agreements, order forms, statements of work, service-level agreements, Data Processing Agreements, or other written agreements may contain additional terms.

If there is a conflict between these Terms and a separately signed agreement, the separately signed agreement will control to the extent of the conflict.

22. Contact

Questions about these Terms may be submitted through StaffPortal support or the contact methods published on the StaffPortal website, or sent to:

Underline LLC

1703 N Park Ave

Grand Island, Nebraska 68803

United States